FAQ

We love our customers. That's why we’re transparent and upfront about our products and everything we do. If you have questions, please look below for answers. Or contact our team, and we’ll get back to you shortly.

I need help with
Purchasing
  • Purchasing
  • Shipping
  • RXBAR
  • RXBAR Kids
  • RX Nut Butter
  • Nutrition
  • Exchanges & Returns
  • Subscriptions

Purchasing

Where can I buy RXBARs?

Online: You can buy RXBARs directly from our website with your wholesale account login.

What forms of payment do you accept online?

We accept Visa, MasterCard, American Express, Discover and PayPal.

Why isn’t my discount code working?

If you are having issues using a discount code, please check the following:
  • Ensure that the "Shipping Address" fields have been filled in completely
  • Check that the code was entered correctly
  • Ensure that your order is not a Subscription (discount codes cannot be applied to subscription orders)
Still need help? Please call us at (312) 634-6194 Monday-Friday, 9am-5pm CST.

Shipping

Do you offer free shipping?

Yes, for orders of 2 boxes or more.

When will my order arrive?

We do our best to ship out in-stock orders the next business day. Once your order leaves our facility, you can expect your delivery within 2-5 business days.

How do I track my order?

As soon as your order ships, we’ll send you a shipping confirmation email with your UPS tracking ID number. If you have an RXBAR account, you can also find your tracking ID number in the Order History section of My Account.

You can click on the link in your shipping confirmation email, or copy and paste your tracking ID number into the UPS Tracking Page to locate your package.

Shipping to a PO box? Copy and paste your tracking ID number into the the USPS Tracking Page.

If you’re having trouble locating your package, our team is happy to help. Email us at wholesalesupport@rxbar.com.

Where do you ship?

We currently ship within the United States and Canada. If you would like to place an order within Canada, please go to rxbrands.ca

We are proud to deliver packages to active military on duty overseas via USPS. Please contact us directly at (312) 634-6194 or wholesalesupport@rxbar.com if you need any assistance when ordering.

Can you ship to a PO box?

Yes, we can.

About RXBAR

What is an RXBAR?

An RXBAR is a protein bar made with a short list of high quality, whole food ingredients. With a base of egg whites, fruit and nuts, each RXBAR contains no added sugar and provides 12 grams of protein in 210 calories or less. Gluten free, soy free and dairy free, enjoy RXBARs pre or post workouts, in between meals, or as a quick, convenient breakfast. Learn why what we put inside RXBARs matters.

What does the RX in RXBAR stand for?

RXBAR was born in the world of CrossFit, where good nutrition is key to success and achieving your goals. In CrossFit terms, RX means performing a workout exactly as prescribed – a high standard. We don’t cut corners at RXBAR and set high standards for ourselves. That’s why we’re RXBAR.

What is the shelf life of RXBARs?

The shelf life of our bars is 10 months from the date they are made. Find the exact Best By date printed on the side of your RXBAR wrapper.

Are RXBARs Whole30® compliant?

Yes. With the exception of our Peanut Butter bar, Peanut Butter Chocolate bar, and Peanut Butter & Berries bar all RXBAR flavors are Whole30® compliant. We recommend consulting with Whole30® on how to best use RXBARs and RX Nut Butter on your Whole30®.

Is RXBAR owned by a larger company?

Yes. RXBAR is owned by Kellogg, and we're excited to be a part of their team. With their support and resources, RXBAR will be able to deliver high-quality products with the best ingredients to more people. RXBAR will continue to operate as a standalone company from our Chicago headquarters.

RXBAR Kids

Are RXBAR Kids safe to bring to school?

RXBAR Kids are gluten free and made without soy or dairy. However, they do contain nuts and are made in a facility that also processes milk, soy, and nuts. We recommend you contact your school directly with any questions or concerns.

What ages are RXBAR Kids suitable for?

We recommend RXBAR Kids for children ages 4-11.

Are RXBAR Kids Whole30® compliant?

Yes. With the exception of our PB&J and Peanut Butter Chocolate bars, all RXBAR Kids flavors are Whole30® compliant. We recommend consulting with Whole30® on how to best use RXBARs and RX Nut Butter on your Whole30®.

RX Nut Butter

What is RX Nut Butter?

RX Nut Butter is real and delicious snack made from a few simple ingredients like egg whites, fruits and nuts. Each single serve pouch contains delicious, creamy nut butter with 9g of high-quality protein. It’s the squeezable, spreadable snack that tastes good and is good for you.

Why did you create RX Nut Butters?

Nut butters are a growing category and we saw an opportunity to bring added high value nutrition and convenience to the space with a product that tastes amazing.

What flavors are available?

We currently have five varieties of RX Nut Butter: Peanut butter, Honey Cinnamon Peanut Butter, Almond Butter, Vanilla Almond Butter, Maple Almond Butter.

What are the ingredients?

Peanut Butter: Peanuts, Egg Whites, Dates, Coconut Oil, Sea Salt. Honey Cinnamon Peanut Butter: Peanuts, Egg Whites, Dates, Coconut Oil, Honey, Cinnamon, Sea Salt, Natural Flavors. Almond Butter: Almonds, Egg Whites, Dates, Coconut Oil, Sea Salt. Vanilla Almond Butter: Almonds, Egg Whites, Dates, Coconut Oil, Natural Vanilla Flavor, Vanilla Beans, Natural Flavors. Maple Almond Butter: Almonds, Egg Whites, Dates, Coconut Oil, Maple Sugar, Sea Salt, Natural Flavors.

Why does the oil separate?

When nuts are ground into nut butter the oil rises to the top because it weighs less, this occurs naturally. Knead the sealed package for a minute or so to ensure that all of the contents are mixed together before opening.

How should I store these?

Just like our bars, the nut butter should be stored in a cool, dry place. They do not need to be refrigerated.

Is there added sugar?

Vanilla Almond Butter, Almond Butter, and Peanut Butter do not contain added sugar. Honey Cinnamon Peanut Butter & Maple Almond Butter contain honey or maple syrup (which are considered added sugars) to deliver a distinctive flavor profile.

Is RX Nut Butter Kosher?

RX Nut Butter is not Kosher certified.

Is RX Nut Butter Vegan?

RX Nut Butters are not vegan due to the egg whites in each product.

Is RX Nut Butter Dairy Free?

RX Nut Butter is dairy free.

Is RX Nut Butter Gluten Free?

RX Nut Butter is gluten free.

Is RX Nut Butter Organic?

RX Nut Butters are not certified organic. However, they contain no artificial ingredients, preservatives or additives. We work closely with our suppliers and have policies in place to ensure our ingredients are of the highest quality.

How much protein is in each serving?

Each RX Nut Butter contains nine grams of protein.

How do I use it?

RX Nut Butters are perfect as a snack on their own, or feel free to pair them with your favorite food.

How many servings are in it?

Each pouch contains 2 tablespoons, or one serving, of RX Nut Butter.

Can I customize my own order with the flavors of my choice?

At this time we do not offer an option to customize a box. In the meantime, we offer a Variety Pack with all three of our flavors.

Are RX Nut Butters Whole30® compliant?

Plain Almond Butter and Vanilla Almond Butter are Whole30® compliant. We recommend consulting with Whole30® on how to best use RXBARs and RX Nut Butter on your Whole30®.

Ingredients & Nutritional Information

Do you use cage-free eggs?

There are many factors that we consider when deciding what housing option is best for our chickens – animal welfare, environmental impact, farmers’ health, food safety, cost. We work with the leading farms in the country and are currently evaluating what the best option for our products.
We currently use conventional eggs. This means our chickens comfortably live in cages where they are provided a balanced diet, clean living conditions, they’re closely monitored for health and protected from each other as well as predators.

What are natural flavors?

Our natural flavors are oils, essence and extracts from natural sources, such as spices, fruit, plants or vegetables.

Why do you use natural flavors?

Quality and consistency. When you open an RXBAR, it should taste and smell the same every time, and natural flavors help make that happen.

What else should I know about natural flavors?

  • In order to be used in food, natural flavors must meet strict FDA guidelines and safety criteria.
  • The natural flavors used in RXBARs come from real ingredients found in nature and do not include artificial preservatives, added colors, animal products/derivates (other than honey for some flavors), or GMO ingredients.
  • If our product does contain one of the top 8 allergens, we label it.

Do you list all of your ingredients on the front of the package?

No.
Why not?
  • We put egg whites, dates and nuts on the front of the pack because those are the core ingredients in all of our products: RXBAR, RXBAR Kids, and RX Nut Butters.
  • These ingredients make up the majority of the product (by net weight).
  • They drive the nutritional value of the product and provide a combination of high-quality protein, healthy fat, and fiber.
You can see the full nutrition statement on the back of the package.

But why does the front only feature some ingredients?

It’s the introduction to the product. It’s the first thing your eyes see as you walk by the shelf at a grocery store. This is our way of communicating the value of our product: high-quality, clean ingredients.

Where do I find the Nutritional Facts for RXBARs?

The Nutritional Facts can be found on each product page, or download all of our Nutritional Facts here.

How much protein does each bar contain?

You’ll find 12 grams of protein in every RXBAR. Nuts contribute to the protein count, but the majority of that protein comes from egg whites. As a complete source of protein, egg whites have a high bioavailability, which means it’s easy for your body to absorb.

Are RXBARs vegan?

No. Each bar contains (fully pasteurized) egg whites.

What’s NOT in an RXBAR?

  • No Added Sugar.
  • No Dairy.
  • No Soy.
  • No Gluten.
  • No B.S.

There are also no artificial colors, artificial flavors, preservatives or fillers.

Are your products Non-GMO?

Yes, our ingredients are Non-GMO.
Are you Project Verified?
No.
Why?
Most of our ingredients are inherently Non-GMO, so we don’t think the certification is necessary. There are a ton of certifications that you can pay for, and we’re selective about the ones we pursue. For ingredients that are not inherently non-GMO, like natural flavors, we partner with select suppliers that meet our standards to ensure non-GMO ingredients.

Are RXBARs Kosher certified?

RXBAR flavors are certified Kosher by the Orthodox Union when bearing the OU symbol. We are in the process of updating our packaging to reflect that all RXBAR flavors are OU certified. It will take time before you may see the symbol on all products, however we are working to expedite this process. If you have questions please call us at 312-624-8200.

Do RXBARs contain allergens?

Yes. Eggs, almonds, cashews, peanuts and coconut can be found in RXBARs. Allergens vary by flavor, so always check the nutritional facts before eating an RXBAR and consult your doctor if you have questions.

NOTE: Our bars are manufactured in a facility that also processes eggs, peanuts, tree nuts, milk, soy, and wheat.

How much caffeine does the Coffee Chocolate bar contain?

5 mg of caffeine–that’s no more than a sip of coffee. We use coffee for flavor, not as a boost, so this bar won’t replace your morning cup, which typically contains between 95-200 mg of caffeine.

Are your egg whites cooked?

The egg whites we use are not raw. Our egg whites go through a high heat, time and temperature controlled pasteurization process to ensure they're safe to eat.

Exchanges & Returns

I’d like to return my RXBAR purchase. What now?

If for any reason you are not happy with your purchase, please reach out to us at wholesalesupport@rxbar.com. Our customer service team will be happy to either replace your purchase or issue you a refund.

Please note that returns or exchange requests must be made within 30 days of their delivery date. Additionally, there must be no more than 3 bars missing from each returned package for a full refund.

See below for instructions on how to proceed.

How do I Return or Exchange a Box of RXBARs?

1. For a refund or exchange on your purchase, contact wholesalesupport@rxbar.com. We’ll send you a personalized return slip. Please note we do not cover any shipping costs associated with returns or exchanges.

2. Complete the return slip and enclose it in the box along with the product you are returning.

3. Returns and exchanges should be mailed to:

RXBAR
ATTN: Returns Department
412 N Wells St
Chicago, IL 60654

4. Once your package is received at our Chicago office, we will process your request and issue your refund. Refunds will be processed using the same payment method you used at checkout. For exchanges, items will be shipped within 5-7 business days.

For your protection, please use UPS, FedEx or Insured Parcel Post for shipment.

What do I do if my bar is defective/damaged?

Our bars undergo thorough quality assurance procedures to ensure they live up to our high standards. However, if you find a damaged or defective bar upon arrival that doesn't meet your expectations, please send us a photo of the defect so that we can assess the situation and prevent it from happening again. We will either replace the bars or issue you a full refund, whichever you prefer.

Subscriptions

What products can I subscribe to? Which products are available for auto-delivery (auto-ship)?

Most of our products are available on subscription, with the exception of seasonal flavors and limited edition variety packs.

How do I start a subscription / auto-delivery?

  1. When adding a product to your cart, choose "Keep It Coming" instead of "One Time Delivery"
  2. Select how often you want your product delivered
  3. Enter how many you want in each delivery
  4. Checkout – you are required to create an account or login

Where can I find my subscription details?

You can find details of your subscription(s) under My Account > My Subscriptions. For each product in My Subscriptions, you can:

  • Increase / decrease the number of units
  • Change the delivery frequency
  • Skip next delivery
  • Change delivery address
  • Change the credit card details

Can I group my subscriptions in one order?

As long as the next order date, customer email, credit card details, billing & shipping address, and shipping method is the same, it can be grouped into one shipment.

Will I get an email notification?

Expect to receive emails from us when:

  • You’ve updated / cancelled the subscription
  • The order failed (because the credit card has expired / is over the limit / has been cancelled)
  • Your card is about to expire and the details need to be updated

Email Address

wholesalesupport@rxbar.com
We typically respond within 24 business hours.

Call or Text Us

(312) 634-6194
Monday - Friday 9am - 5pm CT

Address

412 N Wells
Chicago, IL 60654